Shipping- Terms & Conditions
NZ CUSTOMERS PLEASE NOTE:
Brazilian Style Imports do not export Alcohol products.
Some products on ocassion may be held by New Zealand customs & delayed 1-5 business days under normal circumstances.
Orders above NZ$399.00 may incur extra customs duties & charges which are the sole responsibility of the customer.
For more information contact NZ customs:
What if I am not at home when you deliver my goods?
We send all items by Australia Posts e-parcel or express service. Because of this we require a signature upon delivery. If you are not going to be home during business hours then, if practical, please provide your work address. Delivery is usually attempted straight to your door. If there is no one available to sign for the delivery, or if the local postal service does not offer this direct service, then a card will be left in your mailbox advising you of a post office to collect your parcel from.
When will my order be shipped?
Usually within 2 working days from the payment date (Please Note: This is not the delivery time to your front door).
You can check in your customer account under "Your Orders" whether or not your order has been shipped or where in the progress queue it is. Generally, from the confirmation of shipment please expect your delivery within 2- 9 working days depending on your location.
PLEASE NOTE: As we use external couriers on online store & wholesale orders outside Sydney we cannot guarantee a delivery time or day.
Which Carrier/Courier do you use?
We use only Australia Post for our online customers. We also use other companies & our own vehicles for wholesale customers. We send every item by a traceable method of delivery.
Express post is a next business day delivery after despatch
from our warehouse to a network of 80% of Australian business addresses, private addresses and Post Office boxes under normal delivery conditions. If your item is for an address outside this network, Auspost Express will use the fastest possible transport links however may not be next day delivery. For more information on the Express Post Next Day Delivery Network see: www.auspost.com.au
How do I know when you have shipped my order?
You can check in your customer account whether or not your order has been shipped or what its current status is. Alternatively you can send us an e-mail requesting a trace of you order. While all care is take from Brazilian Style Imports to despatch your order on time there may be peak periods during the year where some minor delays on despatches occur, we rely on external carriers for online store orders & cannot accept any liabilities if these carriers cause delays in delivery.
Brazilian Style Imports is not open on public holidays so despatches for orders made on public holidays will go forward to the next business day.
In the rare circumstance that your product is delayed or not delivered due to severe weather conditions couriers will usually not honour any guarantees and therefore, unfortunately neither can we.
Unfortunately Brazilian Style is not responsible if the correct address is not supplied. We suggest double checking your details at the time of checkout.